We start by listening to your unique goals through deep discovery and then visiting your venue on-site with you to assess every detail, challenge and hardware requirement for your venue. As we understand your vision, we help set clear expectations on what will work or challenges you may encounter. From there, we develop full y customized designs & provide a transparent quote inclusive of project management, engineering, installation, fulfillment and ongoing service. Our design ensures your system is effortless to use and tailored to maximize your audience impact and revenue.

After your project is approved, we assign a dedicated Project Manager to take the lead. They’ll start with a kickoff call to align everyone on the scope, schedule, and next steps. From there, they work closely with our engineering team to ensure every detail—down to the last nut, bolt, and weld—is thoughtfully designed and engineered to meet code, match your expectations for functionality, and eliminate issues in the field. Throughout the process, your Project Manager keeps everything on track and ensures each phase moves forward with precision and purpose, setting the stage for a smooth and successful installation.

With all engineering and scope of work finalized, we shift into execution mode at our U.S.-based warehouse—where components are pre-assembled to ensure everything arrives install-ready. This streamlined approach minimizes on-site labor and shortens install time compared to traditional methods.

At this stage, your Project Manager works closely with you to confirm that the site is fully prepped and all infrastructure is in place for a smooth installation. We’ll align on a tentative timeline and make sure everything is tracking toward your target dates. By the time our construction team arrives on-site, your system is engineered, built, and ready to go—allowing us to hit the ground running and deliver a faster, more efficient install.

Rain, snow or sunshine, when our installation team arrives, we take a precise, step-by-step approach to installing your system. From setting up the LED displays and audio equipment to getting the control systems and signage in place, every detail is handled with care to ensure everything is done right.

Once everything is installed, we connect power and data, then run a full system check to make sure everything’s working smoothly. We’ll walk you through the entire system, giving your team the training they need to operate it confidently. If anything needs fine-tuning, we work with you to get everything just the way you want it before giving the final sign-off. Our goal is to make sure everything’s running perfectly so you can get the most out of your system right from the start.

Once the system is fully installed and you're satisfied with the setup, you'll sign off to conclude our on-site work. However, we know the real value doesn’t end there—it’s about the ongoing support and peace of mind you’ll have throughout the life of your system.

We don’t just install and walk away; we care deeply about your success. If any issues arise during an event or at any point after installation, we’re here for you. Our team will respond within an hour, and we’ll have technicians on-site faster than anyone else in the industry. Whether it’s troubleshooting or fine-tuning, we’re always ready to help you get the most out of your investment. Our commitment to exceptional service continues throughout your warranty and beyond—because to us, it’s not just about delivering a product, it’s about building a lasting relationship with you.